The Allworx phone system has the ability to configure DID blocks, or Direct Inward Dial blocks, of phone numbers for modification and control. The Allworx 6x, 24x, and 48x can support blocks of numbers handed out for your Telco provider. To add your DID block to your phone system, you’ll need to log in to your Allworx phone system and navigate to Phone System > Outside Lines. Here you’ll see Direct Inward Dial Blocks as an option. Select ‘add new DID Block’ to set up the phone numbers your phone system will use.
Select the starting phone number that is a part of your DID block, and then add how many phone numbers are a part of the block. You can also select a routing plan if you have one created, or create a new routing plan now.
Editing the DID Routing Plan:
Once your DID block has been created, you’ll want to edit your DID routing plan. To do so, you’ll need to navigate to Phone System > Outside Lines if you’re not already there and select the routing plan you wish to edit. If you just created your first routing plan, you’ll want to modify Routing Plan 1.
From the Routing Plan information tab, you can see the default description of the plan, the default extension the lines will ring, and the default DNIS that the line can show instead of the incoming caller ID.
To edit each DID to ring a specific extension, you’ll need to add the phone numbers to the phone number to extension mapping. Select ‘Add number to table’ to modify which incoming number dialed will be directed to what extension. This is done with a simple drop-down. A DNIS name can be entered here as well to be used as a caller ID substitution.
Edit all the phone numbers in the block you want directed to specific extensions. When you are finished you’ll now have all of your DID numbers set up and pointing to the correct phone extension, automated attendant, or voicemail.
By default, the Allworx phone system ships with a DHCP server enabled. The Allworx phone system can be configured to disable DHCP if you have another router handing out IP addresses.
To disable the DHCP server, you’ll need to:
- Log into your phone system’s admin panel
- Navigate to Servers > DHCP Server
Here you’ll see your active leases as well as known hosts on your currently active DHCP server.
- Click the modify key under ‘Action’
This is where you’ll be able to disable your DHCP server.
Additionally, you can specify the dynamic address range of addresses your Allworx system gives out to lease. Your DHCP address reservations can also be configured and managed from this page.
IMPORTANT: Be sure to restart your system after updating these settings in order for your changes to take affect!
The Allworx 6x, 24x, and 48x phone systems all support using music on hold for calls in queues or while waiting for extensions. In addition to the supplied music on hold prompt, Allworx allows for the creation of custom music on hold prompts. To create custom music on hold prompts, you’ll need an FTP transfer program.
Access your Allworx’s FTP server by navigating to ftp://192.168.2.254/prompts (IP may change depending on configuration). You’ll need to login to the phone system (the default password is admin). Once logged in, you can transfer files over to the prompts folder. In order for the system to recognize your file as a music on hold file, you need to follow a specific naming convention: moh_#_X.snd where # is a number between 1-30 and x is a character string that helps describe the music on hold source. An example would be moh_1_sales.snd.
The hard part about creating custom MOH music is that it must be saved in the .snd format and be recorded in raw u-law, mono, 8 bits per sample, 8 kHz sample rate audio. This is in order for the Allworx to play the sound back over the telephone network. You might have trouble creating this audio yourself, but you can find examples to use online.
Once you’ve transferred the .snd files over to the proper address, log into the admin port at 192.168.2.254:8080. Proceed to Phone System > Music on Hold in the navigation menu and scroll to the bottom. You’ll want to select load custom recordings to put the prompt you created into use by the system. Once you’ve done this you can begin using your music on hold prompts for things such as call queues, hold, and ring groups!