The Allworx phone system has the ability to configure DID blocks, or Direct Inward Dial blocks, of phone numbers for modification and control. The Allworx 6x, 24x, and 48x can support blocks of numbers handed out for your Telco provider. To add your DID block to your phone system, you’ll need to log in to your Allworx phone system and navigate to Phone System > Outside Lines. Here you’ll see Direct Inward Dial Blocks as an option. Select ‘add new DID Block’ to set up the phone numbers your phone system will use.
Select the starting phone number that is a part of your DID block, and then add how many phone numbers are a part of the block. You can also select a routing plan if you have one created, or create a new routing plan now.
Editing the DID Routing Plan:
Once your DID block has been created, you’ll want to edit your DID routing plan. To do so, you’ll need to navigate to Phone System > Outside Lines if you’re not already there and select the routing plan you wish to edit. If you just created your first routing plan, you’ll want to modify Routing Plan 1.
From the Routing Plan information tab, you can see the default description of the plan, the default extension the lines will ring, and the default DNIS that the line can show instead of the incoming caller ID.
To edit each DID to ring a specific extension, you’ll need to add the phone numbers to the phone number to extension mapping. Select ‘Add number to table’ to modify which incoming number dialed will be directed to what extension. This is done with a simple drop-down. A DNIS name can be entered here as well to be used as a caller ID substitution.
Edit all the phone numbers in the block you want directed to specific extensions. When you are finished you’ll now have all of your DID numbers set up and pointing to the correct phone extension, automated attendant, or voicemail.
