Tag: Configure

Configuring an Analog Phone to Work On an Allworx 48x Phone System

For those of you who have an Allworx phone system, you might run into a situation where you want to add an analog phone or fax machine to your phone system. The reasons to hook up an analog phone to an Allworx phone system are numerous, including adding an analog Polycom SoundStation 2 conference phone, or backup phone in case a Power over Ethernet switch should fail.

Where to begin…

When setting up an analog phone with the Allworx 48x, the good news is that the switch is plug and play to get dial tone. Simply plug your analog phone into one of the system’s FXS ports using an RJ-11 cable (standard four pin analog phone line). The FXS ports are marked as “inside extensions” on the phone system.

Login to configure analog phone

To configure the phone for incoming phone calls, you’ll need to login to your Allworx phone system’s admin portal. The default IP address for an Allworx phone system is 192.168.2.254:8080. The default password is admin.

Allworx Phone System:

Default IP Address = 192.168.2.254:8080

Default Password = admin

Once logged in, you’ll want to navigate to Phone System > Handsets (see figure 1). When in the correct menu, you’ll see your list of available analog handsets at the top of the page. The ports run incrementally from left to right, and are also labeled on the system itself for your convenience.  Select the handset that you wish to configure by clicking modify under actions.

Analog Handsets
Figure 1 (Home > Phone System > Handsets)

Once in the modify handset page you’ll be able to assign an owner to the phone, an internal caller ID name as well as an external name when placing calls outside of your system and over the PSTN (see figure 2). You can assign an owner to the phone as well as configure the internal caller ID number.

Modify Handet
Figure 2 (Home > Phone System > Handsets > Modify Handset)

Additional  features are available such as auto off-hook dialing for use as a door phone, auto answer DTMF string for an intercom system, and caller ID display for showing caller ID on the analog phone’s display.

Configure an Allworx IP Phone to Work with Your Phone System

Allworx IP phones are plug and play with Allworx phone systems for the most part. Once your IP 9212 or 9224 phone is set up with a user configured, you can go ahead and configure the phone to use the programmable keys on the side of the phone.

The Allworx 9224 and 9212 are not easy phones to configure despite the rest of the phone being simple to set up. You’ll want to log into your Allworx phone system’s administrator portal and navigate to Phone System > Handsets. From here you’ll be able to select the Allworx phone you’ll want to configure.

The first choice you’ll have to make is whether to set up your phones to work as line appearance phones or call appearance. Line appearance calls ring specific lines that run into your phone system. They are useful when several people need access to the same lines such as in a retail environment.  All users receive a call on the same ‘line 1,’ and users can specify to each other “call on line one.”

Call appearance phones are a bit more complicated and powerful. Call appearance are most often seen in larger companies where a few lines are not enough for the number of phones in use. Instead, calls are routed to the correct users by extensions. The calls must be transferred between users as the calls are not tied to any specific line. This is useful in making sure the right user receives the call (such as in an office).

To configure which system you’ll want to use, scroll down to the bottom of the tab open. You’ll see “Handset Configuration Templates” available. Select for each phone you use whether you prefer to use (line) Key or PBX (call) options for your phone system.

Allworx IP Phone Call Appearance Settings

To edit the phone’s configuration, select “view configuration” from the phone you wish to edit. You’ll load up a secondary page which shows all available options for editing your phone’s programmable function keys.

To modify the PFKs, select the modify link and you’ll launch into the phone editor. From here you’ll be able to input several different options for what each key should do. On an Allworx 9224, you can edit what each side of the phone’s keys do.

Some available options for programming your Allworx phone include additional call appearance keys, line appearance, the ability to park and retrieve parked calls, functions such as redial, and busy lamp fields that show you the status of other phones and extensions on the system.

When you’re done making the changes you desire, select the Update button at the bottom of the screen, followed by reboot phone on the next page. When the phone boots up again, it will be fully operational with your changes made!

Programmable Function Keys

 

Allworx IP Phone Line Appearance Settings

Line Appearances work as mentioned earlier by tying a specific phone line to the button, so whenever that button is selected the call that came in on that line is answered. You can manually map the phone lines to your Allworx phone by taking advantage of PFKs. Line Appearance keys work almost exactly like call appearance keys, but work by specifying the line you want to ring for each button. In the example below two line appearance keys have been configured to ring for lines 1 or 2.

Programmable Function Keys blank