The Allworx 6x, 24x, and 48x phone systems all support using music on hold for calls in queues or while waiting for extensions. In addition to the supplied music on hold prompt, Allworx allows for the creation of custom music on hold prompts. To create custom music on hold prompts, you’ll need an FTP transfer program.
Access your Allworx’s FTP server by navigating to ftp://192.168.2.254/prompts (IP may change depending on configuration). You’ll need to login to the phone system (the default password is admin). Once logged in, you can transfer files over to the prompts folder. In order for the system to recognize your file as a music on hold file, you need to follow a specific naming convention: moh_#_X.snd where # is a number between 1-30 and x is a character string that helps describe the music on hold source. An example would be moh_1_sales.snd.
The hard part about creating custom MOH music is that it must be saved in the .snd format and be recorded in raw u-law, mono, 8 bits per sample, 8 kHz sample rate audio. This is in order for the Allworx to play the sound back over the telephone network. You might have trouble creating this audio yourself, but you can find examples to use online.
Once you’ve transferred the .snd files over to the proper address, log into the admin port at 192.168.2.254:8080. Proceed to Phone System > Music on Hold in the navigation menu and scroll to the bottom. You’ll want to select load custom recordings to put the prompt you created into use by the system. Once you’ve done this you can begin using your music on hold prompts for things such as call queues, hold, and ring groups!